HOW TO BUILD THE STAIRS
Tuesday morning, I heard a lot of noise outside our breakfast room. When I looked out the window, I saw a huge cement truck trying to squeeze through the parked cars. We live in Monterey Heights, a hilly San Francisco neighborhood with narrow streets, so getting a large vehicle through can be quite a challenge. The truck made it through, and later, when I went for a walk with our labradoodle Max, I noticed not one but two cement trucks parked nearby. The sound of construction filled the air. Curious, I walked over to see what was happening. A neighbor was building a staircase down a steep hill as part of a property improvement project. Watching the activity made me realize how much effort goes into something as simple as a set of stairs.
First, someone has to decide they want the project. Then an engineer designs it. Plans must be submitted to the city, permits obtained, and a contractor hired. Materials and equipment must be delivered, and crews have to coordinate the work. Finally, after all the planning, effort, and expense, the stairs are built. When the project is finished, most people will simply see a staircase. Few will think about everything that happened behind the scenes to make it possible. As I watched the construction, I thought about our work in the mortgage business. When a loan closes successfully, it often looks simple. The client gets the money, the property is purchased or refinanced, and everyone moves on.
What people don’t see is all the work that took place beforehand. There are buyers, sellers, loan officers, processors, underwriters, appraisers, escrow officers, and lenders. Documents must be gathered, reviewed, and approved. Problems must be solved along the way. Recently, I closed a mortgage transaction in just 16 days, which is remarkable. To the client, it may have seemed straightforward, but it required the coordinated efforts of many people working together behind the scenes. Whether it is building a staircase, closing a mortgage, developing a property, or growing a business, significant accomplishments rarely happen by themselves. The visible result is often only a small part of the story. The real achievement lies in all the planning, teamwork, and persistence required to make it happen. Enjoy the results, but also appreciate the work that made them possible.
Three images illustrating this story are self-explanatory.
Manny Kagan
(415) 225-7920


























